A Conversation with Auggie

Me: Auggs, could you please get your shoes on? (Auggie runs out of room).

Auggie: (returns)

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Me: Right. So about those shoes? And did you put jammies back on?!

Auggie: I’m Boots and Bonner!

Me: So I’m thinking we’re going to be late.

Auggie: Do you want a hat too??

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I HEART ZAPPOS!

Yesterday I had one of the greatest customer service experiences of my entire life.  Seriously, it’s the stuff legends are made of.

I ordered a pair of Christmas shoes for Bay about a week ago. I love Zappos free shipping both ways policy (I hate paying to ship back a return) and I am now in love with their “video view”. You know when you’re looking at something on-line and you can’t quite tell if it’s the right color or if it would look right on? Enter video view. It’s a quick 20 second video of an employee holding, squishing, twisting and pointing out the assets of a shoe. I was set on a pair until I watched the video and saw the color wasn’t quiet true to the picture. LOVE.

Naturally I was super excited to open the Zappos box when it came yesterday – but when I did, I realized it was the wrong shoes. I checked the receipt to confirm that I didn’t have an aneurism while shopping and saw that they had clearly shipped me the wrong shoe. Right size, wrong color and style. No biggie, I’ve returned with them before so I knew it wouldn’t be a huge deal. I called up customer service and with in 45 seconds was connected to a person (LOVE). I explained the problem and read off all the number for my order and on the box. The man said he would get it fixed in no time and would I mind holding.

When he came back, he apologized profusely and told me that the shoes I wanted were no longer available in B’s size. Before I could relay my disappointment, he had already launched into a compensation shpeel – Zappos was going to refund my money for the wrong shoes but they insisted that I keep the wrong shoes since they were the right size AND they were going to give me a $25 coupon to purchase a new, different pair. Huh? I asked him to run through it again so I was sure I got the point – I got my money back. And a free pair of shoes. And a nearly free pair of the shoes I actually wanted?? LOVE.

When B woke from her nap, I tried on the new free shoes and realized that she really could get away with a half-size bigger. So I used my coupon and ordered her up the pair I wanted in a half-size bigger for a total of $8.99! Amazing!

She’ll be looking so fancy in her new, nearly free shoes! Shop Zappos. Shop them often and tell your friends!

Resolution Backfire

Per my New Year’s Resolution to do more gardening so that I can show B where food really comes from, we did a big gardening day a few weekends ago. Peter completed the “salad table”, I planted the rose bushes I got for Christmas, Freesia bulbs and Amaryllis bulbs, carrot and onion seeds, and lastly prepped the raised bed to plant tomatoes next month. I also fertilized everything within an inch of their little plant lives.

All the while Baylie was hard at work digging, putting rocks in a bucket, and moving her toys from her play house to the raised bed garden and then back using her wagon. Engrossed in digging holes, I didn’t realize Bay had traveled through the open bedroom door to retrieve my favorite Tory Burch flats left on the floor. She proceeded to fill them with dirt and rocks and then present them to me with a look of satisfaction that only a mother could appreciate. She was so proud of herself, I had to laugh! Thankfully, they were easily emptied and no damage.

I’m now showing her how to fill pots rather than shoes.